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Terms & Conditions

ME AND MY CAKE- TERMS AND CONDITIONS 

1) WHO WE ARE ? 

meandmycake.com is registered with government of karnataka. This page contains all terms and conditions that stand for all order's placed on this site. 

2) DISCOUNTS:

All discount codes are decided by MeAndMyCake team and none of the discount & offers can be clubbed. 

3) ADDRESS CHANGE: 

All kind of Address change to the recipient order can be entertained free of cost, if they requested before 48 hours of actual delivery. Changes after that would not be entertained & order would not be cancelled. 

4) DELIVERY TIMING: 

Specific delivery timing if promised, cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, bandh, elections. During rush-hour days like Valentine's Day, Mother's Day, Rakhi, New-Year Eve. etc, order cancellation is not possible in such circumstances. 

For Valentine's Day, midnight delivery will be done between 10 PM TO 12 AM.

5) ORDER CHANGE: 

Any changes to the order would be entertained with monetary adjustment if requested before 48 hours of actual delivery. Changes after that will not be entertained and order would not be cancelled. Cancellation charges of 5% is applicable on all cancellation request. 

6) DELIVERY PRODUCT: 

Flower arrangement cannot be guaranteed to be replica of the one's shown on site because of different vendors & unavailability of flowers in particular city, but there will be of higher quality. Change of color of flowers due to unavailability shall also be considered under this condition. Also, icing & design of cakes may vary from the image depending upon local city availability. 

7) DAMAGED DELIVERY: 

We will Re-deliver the product in case of damage, on the same day only i.e within 24 hours of delivery. After 24 hours of delivery, Re-Delivery of the product will not be possible. The problem report must be supported with substantial proof of the damage made to the product. 

8) RULES FOR DELIVERY: 

  • Delivery will be done as per delivery instructions only.FOR EX:  if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.
  • MEANDMYCAKE is responsible to deliver your gifts only "ONCE". We will Consider order as Delivered if: 
  1. Wrong shipping Address 
  2. Recipient not available 
  3. Premises locked.
  4. Wrong Landline/Mobile number, where we cant reach recipient. 
  5. Recipient refusing to accept the delivery. 
  6. Delivered the product at GATE/RECEPTION/NEIGHBOR, "on recipient's request". 

In all the above reason, order cannot be cancelled and extra delivery charge will be applicable if sender wants another attempt of delivery. 

9) RULES FOR DUPLICATE ORDER'S:  

If MEANDMYCAKE finds any same order twice, we will try to contact the customer and get it clarified. If customer is not contactable we will take the decision on our behalf and that will be final. 

10) SUBSTITUTION POLICY: 

Occasionally, substitutions of flowers or Cakes are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists or Cake Shop  will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified color) / Cakes or other products with equal or higher value in case of none availability of the desired product.

11) RULES FOR FRAUDULENT CUSTOMER'S: 

If we find out any fraudulent behavior from client, in terms of wrong address, unethical message, odd deliver timings or any other reasons, we have the power to reject that order or ban the client without being answerable to anyone. 

12) We have all the rights to extend our service to anyone & we also have rights to refuse service to anyone( unacceptable conditions) & thereby we will not be answerable to anyone. 

13) I Acknowledge that, MEANDMYCAKE can send me Transactional & Promotional message to my registered phone number. 

14) By placing order's from entire space of this website, I accepts the Terms & Conditions. 

 

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